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Return & Refund Policy


Effective Date: [01/04/2025]
At Jwala Ayurvedic, we are committed to ensuring customer satisfaction with our products. Please read our return and refund guidelines carefully.


1. Return Eligibility :
Returns are accepted only under the following conditions:
Product received is damaged, defective, or incorrect.
The return request is raised within 48 hours of delivery.
To be eligible for a return:
Item must be unused, unopened, and in original packaging.
Photo or video proof is required for verification.


2. Non-Returnable Items :
Due to hygiene and safety concerns, the following are non-returnable:
Opened or used products
Products damaged due to misuse
Items without original packaging or invoice


3. How to Request a Return :
To initiate a return:
Email us at support@jwalaayurvedic.com within 48 hours of delivery.
Mention your Order ID and attach clear photos/videos of the issue.
Our team will review and respond within 2 business days.


4. Refund Process :
Once your return is approved and the item is received, a refund will be processed within 7–10 business days to the original payment method.


5. Cancellation Policy :
Orders can be cancelled before they are shipped.
Once shipped, cancellation is not allowed and must follow the return process.


6. Exchange Policy:
We currently do not offer product exchanges. In case of wrong/damaged items, a refund or replacement will be processed.


7. Third-Party Links:
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.


Contact Details :
📍 Shri Jwala Ayurved Bhawan, Sector 1, Tala Nagri Industrial Area, Ramghat Road, Aligarh – 202001, UP
📞 +91-09557437293, +91-8191820907
📧 jwala.ayurved1972@gmail.com




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